Terms And Conditions
We accept Visa, Mastercard, American Express + Discover for your online purchases. Our technology is designed to provide you with the highest security possible. If payment by credit card is not your preferred method, please call us + we can make arrangements for you to pay with a check or money order.
Sale purchases – All items on sale are final sales.
For all regular purchases
If you are not completely satisfied with your red purchase, simply return it within 30 days of receiving the item for a full refund or exchange. Refunds will be credited in the same form as the original payment type. All items must be returned in sellable condition with the original tags attached. The original shipping charges are not refundable. Please include a copy of the original invoice with your return. The return shipping cost is the responsibility of the customer.
Refunds for items returned more than 30 days + less than 6 months after the purchase date are subject to a 20% restocking fee, with the remaining balance issued in the form of a credit redeemable on your next purchase. Red can no longer accept returns after 6 months.
Items damaged during shipping
We make every effort to get your purchases to you in perfect condition, but if you have received an item damaged during shipping, you must follow all of the following procedures in order for red to process your refund:
1) Damages must be reported to red within 5-7 business days by calling us at 830-990-0700 or by emailing us at firstname.lastname@example.org.
2) Please send two photos of the damage to red at email@example.com, including: 1) a photo of the box in the condition you received it, and 2) a photo of the item, clearly showing damage.
3) Upon receipt of your damage report call or email and the required photos, we will process your claim and send out a replacement item (subject to stock and availability) as soon as possible.
Failure to report damage within 5-7 business days makes it impossible for us to pursue a damage claim with our shippers. Past this 5-7 business day claim period, we regretfully will not be able to process your return. We want to get the right thing to you in great shape, so help us help you by contacting us immediately to make a damage claim!
We make every effort to have merchandise in stock + ready to ship when ordered. Many of our items are one of a kind, hand or custom made + quantities are limited. Please understand that because of the limited availability of some of our merchandise, when an item is gone we may not be able to replenish it. We make every effort to remove products in a timely manner when they are no longer available.
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
We make every effort to present the most recent, most accurate + most reliable information on our website at all times. However, there may be occasions when some of the information featured on our website may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional + we apologize if erroneous information is reflected in merchandise price or item availability, or in any way affects your individual order. Please be aware that we present our content ‘as is’ + red makes no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a red product is listed at an incorrect price due to photographical error, typographical error or error in pricing information received from our suppliers, red shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Red shall have the right to refuse or cancel any such orders whether or not the order has been confirmed + your credit card charged. If your credit card has already been charged for the purchase + your order is cancelled, red shall issue a credit to your credit card account in the amount of the incorrect price.
we greatly welcome your business – please e-mail us at firstname.lastname@example.org or call the store for details on how to place your order. please note all orders shipping to canada will have a 5% processing fee added to the subtotal cost of the item, shipping costs will be calculated separately from this cost. orders shipping to canada are not included in our free shipping promotion. orders are subject to import duties + taxes, which are levied once the packages reaches canada. these import duties + taxes are the responsibility of the customer.